We’re excited to introduce you to the always interesting and insightful Duaine Giscombe. We hope you’ll enjoy our conversation with Duaine below.

Hi Duaine, thanks for joining us today. One of the toughest parts of scaling a business is maintaining quality as you grow. How have you managed to maintain quality? Any stories or advice?

Maintaining Quality Control as your business grows can be one of the hardest task for a business owner. For myself I practiced strategies learnt from bigger and more experienced business owners that made mistakes in past and implemented procedures to ensure quality remains. These strategies I implemented in our company from I realised I had to start hiring my first employee because at that point the business was no longer personable. So as we grew the strategies became natural for our business model.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers

Im Duaine Giscombe, Originally from Kingston, Jamaica. Living in the United States for 9 Years, Came to Florida straight from Jamaica to be with my beautiful wife Petagay and my Son Jonathan. They play a significant role in my life and business. Upon migrating to the United Stated, I worked 18 months at Spirit Airlines then onto Jetblue Airlines for over 6 years. I was also doing Uber, Lyft, Grub Hub and managed a airline/hotel shuttle company as my 2nd,3rd, 4th jobs while at jetblue. I started my party rental business within my 2nd-3rd year being at Jetblue. The start of my business came from wanting a more settled additional income while working at Jetblue part-time so I could spend more time with my family. However my current day to day schedule has been way more hectic compare to when I had multiple jobs. On September 9th 2021 I officially resigned from working at jetblue and started focusing 100% on the growth of Giscombe’s Event Rentals.

The strangest part about this is that I never did any research on party rental industry when I started. I also had a mindset that every business can be successful, as every industry has a demand but its never what you do but how you approach it. Working for Uber, Lyft, and seeing the growth of Amazon has taught me that. All those companies mentioned had previous suppliers in the market for consumers but they all had flaws. All uber, Lyft and Amazon did was look into the current supplier flaws and found ways to correct it. I have learnt that its always best to listen to the consumer. Once you take time to hear from the consumer, that’s when your growth will start to multiply.

Our growth process was very rapid especially after the pandemic but with also prior experience from my family business in Jamaica, it has taught me to strategies and market properly to stay in demand. This industry takes a lot of discipline because it a very wide spread industry which can have you investing too wide but again I listen to my consumer and try to stick to the volume moving inventory. We supply, Tables, Chairs, Tents, Glassware, Flatware, Table Linens, Backdrops, Balloons etc.

I think what sets us apart from the current supplier in the industry is our customer service and the quality of rental equipment that we provide.

I am mostly proud of how my employees push hard to ensure that our customers receive that Giscombe’s Event Rentals 1st class treatment when they have chosen us to supply rental equipment for there event. All this is proven in our current 5star google stats with almost 160 reviews in only 5years. Customer Service for us starts from when a customer speaks with our sales team right up until our delivery crew returns for items in a timely manner.

Can you talk to us about how your funded your business?

I started my business with 100 folding chairs and 10 tables which had cost me $2000.. That $2000 was withdrawn from my employee stock plan that I had with Jetblue. Now our inventory stands at 20-30x where we started.

Any advice for growing your clientele? What’s been most effective for you?

Never think any business is too small to do. Put a service price to it that will be worth the time especially while your wanting to grow. One of my major consumer currently started from ordering 10 poly chairs twice in 2 month period 3-4 years ago that was only valued at $13 and a delivery fee of $25… totaling less than $40. I did those both deliveries proudly, because I knew one day all this would have even more value. Now that same consumer has one of the major accounts on file with us. Its never where you are currently but where your heading.

Contact Info:

• Website: www.giscombeseventrentals.com
• Instagram: @giscombeseventrentals