We recently connected with Brian Ngo and have shared our conversation below.

Brian, thanks for joining us, excited to have you contributing your stories and insights. To kick things off, we’d love to hear about things you or your brand do that diverge from the industry standard

Yes. If I can sum it up in one word, it is “quality”.

My business focuses on the quality of the end product itself, but on the quality of customer service as well. Let me explain. I’m sure that many of us have experienced a somewhat good haircut, but after a week of growth or worse right after the shower, you realize that the haircut wasn’t done right after all…You painfully discover uneven length of hair around your head…You hair doesn’t seem to lay right and doesn’t look right either…The staff was super nice. The decor and atmosphere were fantastic. But the haircut was scheisse…..

At Retro Barbershop, we guarantee that you’ll walk away with a fabulous haircut while receiving an unsurpassed customer service. We want you to get what you’re paying for.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

My name is Brian Ngo. I’m a Master Barber and business owner of Retro Barbershop. People usually state how many years of experience they have under the belt. But I find this kind of information irrelevant. I focus on the result, not on time. I became a Barber out of necessity, which lead to passion. This passion has blossomed into creating a career for the next generation of Barbers. And I hope it will create more opportunities for those who want to work at Retro Barbershop in the future. Our mission is to bring the heritage of classic barbering back, where the clientele can experience a slick dapper haircut along with a relaxing atmosphere, which means no kids allowed (more precisely no one under 21 years old).

Why going to Retro Barbershop? What set us apart?
Well, there are TOO many reasons why you should go to Retro Barbershop, and only!

1. Unsurpassed classic cuts
2. We solve hair problems (e.g. thin & fine hair, irregular hair patterns, curly & wavy hair, coarse hair…etc)
3. Quality haircut will last longer
4. Best quality-price guaranteed
5. Relaxing atmosphere. No kids.
6. Unmatched customer service
7. Feel confident with a true quality haircut
8. Don’t waste time sitting around for the next haircut. Try our booking system.
9. Experience the old school barbering services the way it should be – neck shave, hot towel, scalp massage shampoo…etc
10. Luxurious ambiance

How’d you build such a strong reputation within your market?

My perfectionism.

I am a perfectionist by nature.

And what you get is the perfection of the product in its pure essence. Some would drive 2-3 hours for a haircut, and they often say they really don’t mind driving for a great experience and great haircut. This tells you a lot: It totally worth for the price, and the time committed driving.

I do art.

How did you build your audience on social media?

I don’t build my audience on social media. And I don’t know how, and I might not be that interested to know how. I don’t have any advice for those just starting to build the media presence.

Contact Info:

• Website: https://theretrobarbershop.com
• Instagram: https://www.instagram.com/retrobarbershoptx/
• Facebook: https://www.facebook.com/RetroBarberShop777/
• Youtube: https://youtu.be/CdbLSAv0520
• Yelp: https://www.yelp.com/biz/retro-barbershop-round-rock-2

Image Credits
real customers