We’re excited to introduce you to the always interesting and insightful Todd McKay. We hope you’ll enjoy our conversation with Todd below.
Todd , thanks for joining us, excited to have you contributing your stories and insights. Taking care of customers isn’t just good business – it is often one of the main reasons folks went into business in the first place. So, we’d love to get a conversation going around how to best help clients feel appreciated – maybe you can share something you’ve done or seen someone do that’s been really effective at helping a customer feel valued?
In the merchant service world it’s important to transparent when developing a relationship with a client. With all of our clients, we strive to provide the best customer service by always answering every call and doing the right thing for our customer we have no cancellation fee and we team up with each and everyone of our customers on how to expand their business whether it’s with hardware software or even complicated issues, such as chargebacks.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
I started my finance career back in 2002 in Santa Barbara, California at that time I was a business banker, providing financial solutions to small businesses one of the products that I grew fond of was merchant services when I moved back to Michigan I continuing my finance career and banking and then quickly learned that I wanted to pursue merchant services full-time so in 2015, I started my own company TM Services Inc with a consistent focus on providing exceptional customer service each and every time with everyone of our customers, we pride ourselves on no cancellation fee and always doing the right thing for our customers whether we are helping them set up hardware/software or partnering with them to grow their business to the next level.
What’s a lesson you had to unlearn and what’s the backstory?
One lesson I had to learn which was difficult at first, but then at every business will be your customer and not every customer will stay with you. It’s important to understand what type of relationship you’re looking for as well as when to let a customer go. In my career, I’ve had some of my customers leave, but then quickly learned that our Customer Service, and doing the right thing was something they were missing from their previous merchant provider and came back.
Have you ever had to pivot?
As my business begin to grow and we added more clients, I knew I needed to expand to additional employees back in 2022. I hired three employees to help provide the exceptional customer service that our clients deserve..
Contact Info:
- Website: https://www.tmservicesinc.com/
