After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.
Laura Valle
A few years ago, together with 5 colleagues from Public Accountants, we formed a consultancy in Argentina to train professionals in Economic Sciences where we provide training and diplomas to people who have already graduated from any of the Economic Sciences careers, but especially to Public Accountants. Read more>>
Maillard Philippine
We don’t do much advertising or social media promotion, but we thrive because of our incredible customers who share their experiences with others.
Your support, recommendations, and word-of-mouth mean everything to us. We truly appreciate the family we created more than two years ago, we wouldn’t be there without you! Read more>>
Riccardo Manzella
I personally believe that going to a restaurant isn’t just about the food, but the experience and the service level that the customer receives. When a customer walks through our doors our team insanely tries to get to know them be asking for their name, chatting with them about their day and asking if they are celebrating anything. We love to surprise them with free desserts to show them appreciation for choosing to dine with us. Read more>>
Frenchie Prestigiacomo
During the holidays, I create special goodie bags with personal notes to express my heartfelt gratitude. I also gift my clients something on their birthdays to make them feel special. They are always surprised and feel seen, which has helped us build strong relationships. In my presence, they feel safe and heard, and that means everything to me. I want them to know they are more than just clients they are truly appreciated. Read more>>
Denae Tafoya
As a stylist, my relationship with my clientele extends far beyond the typical client-service provider dynamic. The women who sit in my chair become like family — we share laughs, tears, and personal growth together. These connections are deeply meaningful to me, as my clients place their trust in me not only with their hair, but with their time and financial resources. Some clients have remained loyal to me since my days in beauty school, and that loyalty is something I hold in the highest regard. Read more>>