We were lucky to catch up with Emily Thompson recently and have shared our conversation below.

Emily, looking forward to hearing all of your stories today. One of the most important things we can do as business owners is ensure that our customers feel appreciated. What’s something you’ve done or seen a business owner do to help a customer feel valued?

As a cosmetologist, going above and beyond for your client means creating an experience that is not just about delivering a service but about cultivating trust, comfort, and confidence. It begins with listening—truly hearing your client’s needs, concerns, and goals—and then tailoring your expertise to exceed their expectations. It’s taking the time to explain processes, recommend personalized solutions, and educate them on aftercare to ensure they feel empowered long after they leave your chair.

Beyond technical skills, it’s the little things that matter: offering a warm smile, a reassuring word, or even adjusting your schedule to accommodate their needs. Whether it’s staying late to perfect a color correction, sending a follow-up message to check on their satisfaction, or remembering small details about their preferences, these gestures show genuine care.
Building these relationships with my guests has changed my life. I have been invited to take part in a lot of their life events, baby showers, weddings, graduations ect. I think the best way I show appreciation for my guests/clients is dedicating the time they spend in my chair to them, creating bonds that last a life time.

Emily, before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?

As a 27-year-old color specialist, my passion lies in bringing back the heart and soul of cosmetology: building genuine, lasting relationships with my guests. With a deep love for the artistry of hair color and the fundamentals of exceptional care, I strive to create an experience that goes beyond the chair. For me, it’s not just about delivering beautiful, custom results—it’s about understanding my clients’ unique stories, needs, and goals. By combining skill, creativity, and an unwavering dedication to their satisfaction, I aim to create a welcoming space where every guest feels valued, confident, and at home. Together, we’ll celebrate the transformative power of hair and the connection that makes our industry so special.

Is there mission driving your creative journey?

My goal as a cosmetologist is to weave prayer and community into the fabric of my career, creating a space where beauty and spirituality come together. I believe in the power of prayer to bring peace, strength, and positivity, and I want to offer my clients more than just a service—I want to offer a sense of connection and hope. By fostering a warm, inclusive environment, I aim to build a community where guests feel supported, uplifted, and empowered, both inside and out. Whether through quiet moments of gratitude or shared words of encouragement, I strive to make every interaction meaningful, reminding my clients that beauty is not just about appearance, but about the light we carry within.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

What has helped build my reputation within my market is a combination of authenticity, consistency, and a deep passion for serving others. I focus on truly understanding my clients’ needs, going beyond just delivering a service to creating a personalized experience where they feel heard and valued. My commitment to education and staying current with trends and techniques ensures that I can provide top-tier results while maintaining the integrity of their hair.

Additionally, cultivating genuine relationships and maintaining open, honest communication with my guests has been key. By fostering trust, showing empathy, and delivering consistent results, I’ve built a reputation as someone who not only enhances beauty but creates a welcoming space where people feel confident and cared for. Word-of-mouth referrals from satisfied clients have been the cornerstone of my growth, and I deeply value the community I’ve built by staying true to my purpose.

Contact Info:

• Website: https://g.co/kgs/WSdMNUH
• Instagram: https://www.instagram.com/strandsavior?igsh=MWg1azBoMmY2MW11dA%3D%3D&utm_source=qr