We caught up with the brilliant and insightful Cinthia Ortiz a few weeks ago and have shared our conversation below.

Cinthia, looking forward to hearing all of your stories today. What do you think it takes to be successful?

I firmly believe that success hinges on a strong work ethic, the ability to adapt, and maintaining a positive attitude to overcome obstacles. A strong work ethic is crucial, as with any successful business, it demands dedication and effort to achieve success. Adaptability is equally important, as there are many factors beyond our control. Being able to pivot swiftly and effectively is essential in such situations.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

R.E.M Cleaning Service LLC
Offers Commercial Residential Industrial & Janitorial services in Houston Tx and surrounding areas .

Reliable cleaning services tailored to each and every one of our clients needs.
We Embrace professionalism making sure our cleaning experts will go above and beyond.

I firmly believe that success hinges on a strong work ethic, the ability to adapt, and maintaining a positive attitude to overcome obstacles. A strong work ethic is crucial, as with any successful business, it demands dedication and effort to achieve success. Adaptability is equally important, as there are many factors beyond our control. Being able to pivot swiftly and effectively is essential in such situations.

As a cleaning business owner, I am passionate about providing exceptional and thorough cleaning services that meet the diverse needs and expectations of each and every one of my clients. With over a decade of experience, I have gained valuable insights into building a strong brand and cultivating a loyal clientele based on the quality of my work. I firmly believe in striving for excellence and delivering exceptional customer service to ensure the utmost satisfaction of my clients.

Your home or business our absolute priority!

Any stories or insights that might help us understand how you’ve built such a strong reputation?

I firmly believe that the quality of our work and the services we provide have contributed to building a positive reputation. As a result, we have been able to acquire loyal and enduring clientele.

Consistently delivering high-quality service, exceeding customer expectations, being reliable and trustworthy, actively engaging with clients, handling issues promptly and professionally, maintaining open communication, building strong relationships with customers.

What’s been the most effective strategy for growing your clientele?

The most effective strategy for growing your clientele is to focus on building strong relationships with existing customers by providing excellent service, actively asking for referrals, and implementing a referral program to incentivize them to recommend your business to others; this leverages the power of word-of-mouth marketing and establishes trust with potential new clients.
Additionally, many new and potential clients have had the chance to witness the quality of my work, which has fostered the development of a professional relationship.

Along with following ,

Create valuable content that resonates with your target audience.

Ensure your website and social media profiles are up-to-date and easily accessible to potential clients. 

Gather feedback from clients to identify areas for improvement and demonstrate your commitment to customer satisfaction.

Contact Info:

• Website: Link: https://www.facebook.com/share/18VoUkpU2R/?mibextid=wwXIfr
• Instagram: r.e.m_cleaningservicellc
• Facebook: R.E.M Cleaning Service LLC
• Other: Email:
  rem.cleaningservice@gmail.com

Image Credits

Photos by me : Cinthia Ortiz