We’re excited to introduce you to the always interesting and insightful Ashtin Billhardt. We hope you’ll enjoy our conversation with Ashtin below.

Alright, Ashtin thanks for taking the time to share your stories and insights with us today. Let’s start with a story that highlights an important way in which your brand diverges from the industry standard.

We are very hands on; we have a whole team working behind the scenes to provide concierge style service 24/7. We’re just a quick text, email or phone call away for both families and sitters. Our families are putting their complete trust in us to take care of their children; so being able to reach us with any questions or feedback is vital for building trust, and hopefully leading to our families referring us to their friends!

We’re compared to Care.com a lot, but to be honest – we’re quite different. JAX Sitter interview, trains, and vets all providers. Our team is very on it; calling every member who joins, making sure the providers are held accountable and working to support requests for families. Lastly, we’re easily accessible with our phone number or email. Care.come doesn’t offer any of these features, besides paying an additional fee to be background checked.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

I started this business in 2015 in college. While grateful to have so many families reach out to me for babysitting, I only had so much availability. I thought I could better support these families if I had a group of babysitters I could refer to them. Being a student at UNF at the time, I had the perfect network of babysitters. From the get go, we interviewed and background checked all of the sitters. Our initial clients were families that had worked with us before and trusted we would send them someone great. It grew very organically, and quickly, from there.

I am now partnered with Morgan Clark and her Smart Sitter platform. We met serendipitously after working in the same industry for 10 years and together launched JAXSITTER.

My partner, Morgan Clark, a mother of two and seasoned entrepreneur, is the driving force behind Smart Sitter, the first-of-its-kind concierge babysitting platform now serving St. Louis, MO, Jacksonville FL, and Atlanta, GA.

JAXSITTER is the first of its kind, a concierge-style babysitting service that sources and vets qualified babysitters while providing an unmatched experience to transform how families approach childcare. Members have the flexibility to schedule on-demand or in advance, and the JAXSITTER team provides nearly around-the-clock support via text, phone, and email.

We’d love to hear about how you keep in touch with clients.

Our membership program is designed to create a strong community bond. We prioritize communication in all forms, and foster loyalty by consistently delivering professional, and reliably babysitters. This personalized approach helps us build lasting relationships with our clients.

How’d you build such a strong reputation within your market?

Our reputation is founded on trust, reliability, and exceptional service. What sets us apart is our comprehensive approach to babysitter training, certification, and around-the-clock support, which is often missing in other childcare websites and apps. This dedication to quality and support has been key in establishing our reputation as a trusted and preferred choice in the market.

Contact Info:

• Website: www.jaxsitter.com
• Instagram: jaxsitter

Image Credits
CRM Photography, Carli McGowan