We’re excited to introduce you to the always interesting and insightful Sarah Hipps. We hope you’ll enjoy our conversation with Sarah below.

Alright, Sarah thanks for taking the time to share your stories and insights with us today. Taking care of customers isn’t just good business – it is often one of the main reasons folks went into business in the first place. So, we’d love to get a conversation going around how to best help clients feel appreciated – maybe you can share something you’ve done or seen someone do that’s been really effective at helping a customer feel valued?

The truth is that I don’t believe I do anything extraordinary when it comes to showing my appreciation of my clients. When I am hired to work with people, I tell them that I am on their team. I don’t think my clients really believe me. I think they think I’m saying something cliche or connective, amping up the “thank you for hiring me!” feel. I am being serious though. I am on their team. I have their back. I will take their call anytime I am near my phone. I will respond to their texts and voice messages the minute I see it. I check in on them after we are done working together, months after working together. I want to know how they are and if they are growing still and using what we worked on, and if they are finding their best selves. The way that I show my appreciation to my clients for trusting themselves to me is by showing up fully for them long after our time together. I don’t just care about their growth during our time together, I care about their growth forever.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

I operate in two spaces: as an Opportunity Coach and as a Performance Coach. As an Opportunity Coach, I work with clients to help them discover opportunities for growth in their lives, to identify the issue they keep running into that may be lying in their blind spot. This coaching is for the person who is tired of being in a cycle of sabotage and desires more order and forward momentum in their lives. As a Performance Coach, I challenge my clients to level up in their lives by pushing them in efficient and accountable ways. That is for the person who wants to be better in quick, small ways so they can increase their productivity and focus.
Both spaces are about creating a deep level of self-awareness, so my clients know themselves so well that they know the reasons why they do or don’t do something, how to change course, how to know when they are off course, and how to continue to grow. I do this by discussing and teaching Brutal Honesty, Letting Go, Self-Love, Vision, and Boundaries. With my Performance Coach clients, I teach them how to operate in their Top Ten % on a consistent basis.

People are deserving of experiencing their best, most efficient and productive selves and living a life that is easier, more joy-filled, more ordered, and simply better than they imagine. My job is to help people, YOU, get there.

Learning and unlearning are both critical parts of growth – can you share a story of a time when you had to unlearn a lesson?

There is honestly too much noise out there. On social media, we are inundated with coaches saying that you can have it all right now or coaches telling other coaches that they should be making $50k a month! There is a lot of noise out there that says that if you don’t buy into these narratives, you have a negative mindset. And if you think you have to work hard for these things, you’ve bought into the wrong belief. On the flip side, people will say you need to hustle 20 hours a day and give up everything for years until you make it. I’ve bought into both of these stories. There have been times where I thought I was BELIEVING my way into harder than necessary work and there were times where I thought I was being entitled and not working hard enough. And the truth is, both are probably true. The thing I had to unlearn is that success hinges purely on being busy and the number of hours you’re busy and I had to learn that so much of it hinges on focus and follow through. Work is important, I tell my clients that what they are embarking on when working with me will absolutely take work and time, but it’s their focus, their intention in that work that makes the difference. There is nothing wrong with work and that work taking time. We are shoved into a belief that we don’t have time and that we need to be “there”, now.
One day I believe I have the capacity to be one of these successful and big-time earners, but today is about showing up, staying focused, and following through.

Can you tell us about a time you’ve had to pivot?

I originally began this business as just an Opportunity Coach. I wanted to create soft space for people as they work to find their best selves with my guidance. I obviously haven’t pivoted away from this, however, after noticing how clients needed me to show up for them in various spaces, I chose to expand my services by including Performance Coaching. I offer 90-day coaching, deep dives, and topic specific coaching. I also am building a membership website to include self-paced courses so people can explore my Opportunity Coaching pillars and my Performance Coaching programs.

I think it is important to hear your clients while you’re listening to them and pick up all the ways they are asking you to show up. If you have a number of clients who ask you to provide guidance in a space, you can bet that there are others that have seen you and wonder if you help in that same space as well. Depending on how you market yourself, they will decide for you instead of allowing the opportunity for you to share how you can show up for them. Sometimes it isn’t about pivoting but more about expanding!

Contact Info:

• Website: www.sarahhipps.com
• Instagram: www.instagram.com/sahipps
• Facebook: www.facebook.com/sahipps
• Linkedin: www.linkedin.com/in/sarahhipps/
• Twitter: www.twitter.com/sarahannhipps
• Youtube: https://www.youtube.com/channel/UCWXZAHjHyJVtqFUuelbtVsw
• Other: Tiktok: @sahipps

Image Credits
Dustin Moon Visuals