We were lucky to catch up with Matt Ryan recently and have shared our conversation below.

Matt, thanks for joining us, excited to have you contributing your stories and insights. Let’s start with what makes profitability in your industry a challenge – what would you say is the biggest challenge?

It’s easy to look at the cost of something and forget everything else that’s included in that – For us it’s boat leases, insurance, storage, repairs, payroll for licensed captains and support, and much more. It’s unique in that others like to constantly ask small businesses to discount when that doesn’t happen to larger business that can actually afford to do so.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

At Carolina Cruising Charters, we pride ourselves on making it your best lake day, worry free! We offer all-inclusive luxury boat rentals on Lake Norman, North Carolina for all occasions. Our fleet of new boats are all captained by US Coast Guard (licensed and insured) Master Captains, so you can sit back, relax, and enjoy the ride. Listen to your favorite music through our WetSounds bluetooth sound systems or even take the karaoke microphone and sing along! Don’t forget to also turn it down and ask our captains for all the local sightseeing knowledge about Lake Norman!
Whether you’re looking for a sunset cruise, a family trip, watersports excursions, a sightseeing tour or boat cruise, a fun day on the lake, a bachelor party or bachelorette party, or celebrating a birthday party or other special occasion, we have the perfect captained boat rental option for you!
Our captains provide a unique and personalized experience every time while taking the hassles out of boating for you to have seamless day on Lake Norman, North Carolina.

We separate ourselves by investing not only in the best equipment, but the best training and staff so no matter what kind of experience or who you are, you have your best lake day with us!

We often hear about learning lessons – but just as important is unlearning lessons. Have you ever had to unlearn a lesson?

You can’t please everyone. Sometimes no matter how thorough you are, the customer isn’t always right. We had a situation where we sent the customer a confirmation email, reminder email, and automated text message with directions that they acknowledged seeing and receiving each. They didnt follow any instructions and ended up having to pay fines for illegal parking despite us confirming they parked correctly. Of course, they put the blame on us still, but there’s only so much you can do at times and you can’t please everyone.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

We treat every customer with appreciation. Sometimes it’s someone’s first time on a boat and other times it’s their 100th time. No matter who it is and their level of comfort, we tailor the experience to their desires that specific day so they leave with a smile every time.

Contact Info:

• Website: https://www.carolinacruisingcharters.com
• Instagram: https://www.instagram.com/carolinacruisingcharters/
• Facebook: https://www.facebook.com/carolinacruisingcharters/
• Youtube: https://www.youtube.com/@carolinacruisingcharters
• Other: https://www.tiktok.com/@carolinacruisingcharters

Image Credits
Carolina Cruising Charters