Alright – so today we’ve got the honor of introducing you to Marc Morvilliers. We think you’ll enjoy our conversation, we’ve shared it below.

Marc, appreciate you joining us today. How did you find your key vendor or vendors? Maybe you can share the backstory and share some context and the relevant details to help us understand why you chose them, why they chose you, etc.

To help our members save money, we have sought partners who can offer exclusive offers in several areas. Through research we have been able to surround ourselves with professionals who are truly responsive and professional who listen to the expectations of Ghost-concierge and especially our members.
Thanks to its partnerships we were able to develop the “Ghostcard” marketplace offering an annual saving of $5,360 on average per member.
We have signed win/win partnerships with our partners, they offer us their trust as well as their offers in exchange for our know-how and our customers.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

Ghost-Concierge was created in December 2016 to help people solve everyday problems.

Today, working hours are increasing and the need for more time is felt, and the need to delegate certain tasks to get back to basics is becoming a real necessity.

With Ghost-concierge, time becomes an affordable luxury, concierge service is no longer reserved for the wealthiest people.
We offer a multitude of daily services to simplify the lives of our members and save them time.
This way, they can worry about the important things in life without being bothered by the inconveniences.

We have a complete range of services, which knows no limits. We find you an emergency locksmith or plumber, we reserve a table at the restaurant, we manage the management of your vacation, find a babysitter at the last minute, And much more…

We are available anywhere in the United States via text message, WhatsApp, and email worldwide. We have no borders.
We work with professionals who respond to your requests within a reasonable time.

In addition, since the end of the year we have released the “Ghostcard”.
The Ghostcard brings together a community of professionals and individuals who enjoy the benefits and opportunities of networking.
Members enjoy exclusive and unlimited benefits at over 1.5 million hotels, car rentals, flights, brands and more worldwide (up to 60%).

How do you keep in touch with clients and foster brand loyalty?

At Ghost-concierge we stay in touch with our members by sending them a newsletter at the start of the month offering them the best discounts of the moment in each sector (travel, ticket, local deal, etc.) We do not forget to know the habits of our members in order to better guide them in their experience at Ghost-conciergerie while remaining discreet and in the shadows, the number 1 objective for us is to anticipate the wishes of our members.
Speed of customer service is a priority for us, and we are always looking for new techniques to mark members throughout their experience at Ghost-concierge, in order to create a lasting bond with them.
Thanks to his little touches, the member talks about us and becomes an integral part of the Ghost-concierge community.

What do you think helped you build your reputation within your market?

What has allowed us to build our reputation on the market is above all the satisfaction of our members, which is very important because as we know, a satisfied member is worth 3! It is thanks to our members that we still exist, but also thanks to our know-how, our action to react quickly, our quality of service and above all knowing how to keep a cool head in the face of pressure!

Contact Info:

• Website: ghost-concierge.com
• Instagram: instagram.com/ghost_concierge
• Linkedin: www.linkedin.com/company/ghost-concierge